ORDER SUPPORT
Shipping & Returns
Effective and last updated August 7, 2026Free 2-Day Shipping
The Vent Fit Phone Mount includes free two-business-day express shipping to eligible addresses in the domestic United States. “Two-day shipping” refers to estimated carrier transit time after the package is accepted by the carrier; it does not include order-processing time, weekends, holidays, weather, carrier disruption, address correction or destinations outside the carrier’s standard two-day service area.
Order processing
In-stock orders are generally prepared within one to two business days. Tracking is sent to the email provided at checkout after carrier acceptance. We currently do not promise delivery to P.O. boxes, freight forwarders or addresses outside the domestic United States unless confirmed by Customer Care before purchase.
Prototype units
The five Vent Fit units in this release are pre-production prototypes for use and tester feedback. Materials, hardware, finish, packaging, fit and function may differ from a later production version. This disclosed prototype status is not, by itself, a defect; however, verified damage, incorrect shipment, material nonconformity with the product description and non-waivable consumer remedies remain covered by this policy and applicable law.
Shipping delays and cancellation
We make shipping representations only when we reasonably believe they can be met. If we cannot ship within the stated time, we will provide a revised date and request consent to the delay or cancel the unshipped order and issue a prompt refund, as applicable. Contact Customer Care immediately if you need to request cancellation; an order cannot be cancelled after carrier acceptance.
Delivery issues
Confirm the shipping address before payment. If tracking shows delivery but the package is missing, first check the delivery location and contact the carrier, then notify us promptly. Please photograph and report visible shipping damage, an incorrect item or missing contents within seven days of delivery so we can investigate and provide an appropriate remedy.
30-day returns
You may request a return within 30 calendar days after delivery. Returned items must be unused, uninstalled, unmodified and in their original condition with all included components and packaging. Installed, altered, damaged or incomplete products are not eligible for discretionary return, except where required by law or where the product arrived defective or incorrect.
How to start a return
Email me@articleautomotives.com with the order number, reason for return and photographs when relevant. Wait for return authorization and instructions before sending an item. Unauthorized returns may be delayed or refused.
Return shipping and refunds
Customers are responsible for return shipping on preference-based returns. Article will provide or reimburse reasonable return shipping for a verified defective, damaged or incorrect item. Approved refunds are issued to the original payment method after inspection. Banks and card networks may take additional business days to post the credit. Original expedited or international shipping charges, if any, are non-refundable unless required by law.
Exchanges and fitment support
For fitment questions, contact us before installation. If you receive the wrong product or a verified manufacturing issue affects installation, Customer Care will work with you on replacement, exchange or refund options. This policy does not limit any non-waivable consumer rights.